Aspire Rehab Limited has adopted the following privacy policy as part of our commitment to protect any personal information you may provide to us through this web site or by any other means.
Privacy Policy
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Aspire Rehab Limited has adopted the following privacy policy as part of our commitment to protect any personal information you may provide to us through this web site or by any other means.
Aspire Rehab Limited complies with data protection legislation and with clinical confidentiality guidelines. This privacy policy is designed to inform you about our practices regarding the collection, use, storage and disclosure of ‘personal information’ that we hold about you and which you may provide when either contacting us for an enquiry or registering with us to use or access our services.
When we refer to ’personal information’ in this policy, we mean information that could or has the potential to identify you as an individual or provides information about you. Accordingly, we may hold and use information about you as a customer, a patient/client, or in any other capacity, for example, when you visit our websites, complete a form, access our services or speak to us.
The data controller is Aspire Rehab Limited registered with the Information Commissioner’s Office, UK.
Please be sure to read this entire privacy policy before using or submitting information to the Aspire Rehab limited website. The term website refers to www.aspirerehab.co.uk . The Aspire Rehab website is controlled and owned by Aspire Rehab limited, referred to in this privacy statement as ‘we’, ‘us’ or ‘our’. By using the site, you agree to the terms of this Privacy Policy. Whenever you submit information via the site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. The site is intended for use by residents of the United Kingdom.
If you have any questions about this policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@aspirerehab.co.uk
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
We may collect and use your information to understand your needs and provide you with a better service, and in particular for the following reasons:
We collect information when you:
Some of the information is collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies which are active on our website.
It is in our legitimate business interests to do so: to monitor and perform analytics in respect of who is visiting our website; to consider and respond to your message or request.
We collect the following information about you:
We collect information when you:
It is in our legitimate business interests to do so: to keep independent contractor records for administration purposes; to assess your continued suitability for a role and planning progression; for promoting the business publicly; to contact you (and other individuals) and to enforce our contractual terms with you and to defend legal claims or otherwise protect our rights as a business.
Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements, such as to create a record of your services for us.
In addition to the information we set out in section 3 of the front of this privacy policy, personal information we are holding about you may on the legal grounds set out in this privacy policy be shared with and processed by our service providers.
We collect the following information about you:
We collect information when you:
It is necessary for the performance of our contract or for the purposes of entering into a contract: in order to negotiate, enter into and undertake our contractual obligations to you (for instance to make payments to you).
It is in our legitimate business interests to do so: to tailor marketing communications to your needs and preferences; to enforce our contractual terms with you, to defend legal claims or otherwise protect our rights as a business; to present you with new opportunities and ways to work with us.
It is in our legitimate business interests to do so: to keep internal records for administration purposes; to communicate with you (including with regard to services and fees; to enable our support team to help you with any enquiries or questions in the most efficient way possible; to enforce our contractual terms with you, to defend legal claims or otherwise protect our rights as a business; or to obtain evidence of identity and credit history.
Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements, such as to create a record of your transaction with us.
In the interests of training and continually improving our services, calls to Aspire Rehab limited and its agents may be monitored or recorded. Private calls to and from patients are not recorded.
Any email sent to us, including attachments may be monitored and blocked if the email you send to us is potentially a threat to our information system. We do not encourage emailing us the personal or confidential information, instead you can attach a password protected document or through post.
Where sensitive clinical information is collected it will be kept confidential and secure, and will only be disclosed to those individuals involved with your treatment or care, or to their agents and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses or their agents. Information may be provided to external service providers and regulatory bodies for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained. We will not disclose/sell your information to private agencies for our financial benefit. We will receive your consent (verbal, written etc) if we need to disclose information to the GP, hospitals, social service for the benefit of your treatment/care.
Anonymous or aggregated data may be used by Aspire Rehab limited, or disclosed to others contracted by Aspire Rehab limited, for clinical audit, research or statistical purposes.
Aspire Rehab Limited is registered with the Information Commissioners Office (ICO).
We endeavour to protect all information we hold about you by ensuring that we have appropriate security measures in place to prevent unauthorized access, information being lost, destroyed or damaged. We conduct audits to monitor our compliance to Information Security and data protection.
In the usual course of our business, we may use third party organizations to support the essential delivery of our services. This may be to support IT systems in which your information is stored, or for the purposes of data collection, transportation and storage of information and confidential destruction.
Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.
Personal information you provide to us may be held on a secure server in locked information centres and is encrypted wherever possible. Information is kept for as long as is reasonably necessary. Some IT service providers may host data in servers located outside of the EEA using cloud solutions. Where this is the case we have implemented appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure alteration and destruction. Where paper notes are used, appropriate safe Record keeping steps are being taken (locked door and filing cabinets, papers held securely) – Please contact us for record keeping and documentation policy used by Aspire Rehab Limited.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
Every member of staff who works for our organisation has a legal obligation to keep information about you confidential. Individual staff may only view your records with a legitimate reason for a legitimate purpose. This would of course include the clinician(s) directly involved in your care or other staff who might be ordering or receiving diagnostic results linked to your care.
Other administration or management staff may need to access and use your records to contact you regarding appointments or your care. Accessing or allowing someone else to access, your record without a legitimate purpose by a staff is a serious data breach and is dealt with under our disciplinary procedures.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any 3rd party without your explicit consent unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.
We are required to verify your identity each time you contact us. You will be asked to provide identity information (for example full name, address, date of birth and NHS number) so your records can be located.
If you wish a spouse, relative or carer to communicate with us on your behalf we will need to obtain your explicit consent before doing so.
Personal data of clients and staff are stored securely within the United Kingdom in databases or encrypted drives with multiple levels of security. This ensures that only authorised Aspire Rehab staff access your record.
Our Patient Administration Systems are not accessible outside of the United Kingdom. We do not send your data outside the United Kingdom.
You have a right to have inaccurate personal data rectified or completed if it is incomplete. Clinical notes and clinical opinions will not generally be altered but may of course be supplemented by additional personal data.
We may also have to share your information, subject to strict agreements and your consent on how it will be used, with the following organisations:
If you are happy for your data to be extracted and used for the purposes described in this fair processing notice then you do not need to do anything.
If you do not want your personal data being extracted and leaving the service for any of the purposes described, you need to let us know as soon as possible.
Should you have any concerns about how your information is managed, please contact the Service Manager or our Data Protection Officer. If you are still unhappy following interaction with Aspire Rehab, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).
Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us at contact@aspirerehab.co.uk.
If you are happy for your data to be extracted and used for the purposes described in this fair processing notice then you do not need to do anything.
If you do not want your personal data being extracted and leaving the service for any of the purposes described, you need to let us know as soon as possible.
Should you have any concerns about how your information is managed, please contact the Service Manager or our Data Protection Officer. If you are still unhappy following interaction with Aspire Rehab, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).
Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us at contact@aspirerehab.co.uk.
Right of access to your personal information
You have a right under the General Data Protection Regulation (GDPR) 2018 to request access to obtain copies of what information the service holds about you and to have it amended should it be inaccurate. Your data is provided without cost to you. In order to request this, you need to do the following:
Your request can be made to the main admin email or contacting through the main phone or in person in the clinic or letter. We are required to respond to you within 30 days
Where we are legally permitted to do so, we may refuse your request and if so, we will explain the reasons to you.
Unlike many other types of personal information, under GDPR there is no ‘Right to Erasure’ of records. Indeed the Health Act requires us to retain your records for a minimum of 7 years after we have finished your care (discharge). Where your care record is part of your GP record, retention is for a minimum of 20 years or 8 years post death. We are of course still bound by the strict rules of GDPR on how we store, access and release your patient information.
Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen (Should we remove or keep).
If you contact us for any reason we might capture your name and email address to send you emails about our services or products which we think might be of benefit to you. If you wish to unsubscribe yourself from receiving further emails from us, simply email us at contact@aspirerehab.co.uk informing us to do so.
Aspire Rehab limited thereby agree that, unless prior consent from the client, we will not disclose any confidential information to any third party at any time by adhering with the Data Protection Act 1998. Under the Data Protection Act, you may request details of personal information that Aspire Rehab limited holds about you. If you want to make a request, you should write to the company office address or email. If you have any questions or wish to have any personal information edited or deleted, please e-mail as at contact@aspirerehab.co.uk or write to us. Any information which is found to be incorrect will be corrected as soon as possible.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Aspire Rehab limited reserves the right to change their policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Last Updated: Feb 2024
If you require any information or treatment outside of our expertise, we will be happy to signpost you to other relevant agencies..
We accept self referrals, referrals from family/carers, health and social care professionals, case managers/solicitors and nursing homes. To discuss the referral or book an appointment,
please email contact@aspirerehab.co.uk or call : 020 3983 5146, 07723332426
